Returns
Returns
If you change your mind about your purchase, you must return your order to us without undue delay, and no later than 30 days after you have received the item. You bear the risk of the goods from the time of delivery of the goods.
Fill in the return form attached to your order confirmation and send it with your returned item. If you have lost your return form, you can find it HERE. Then you pack your items in a box and put your package label on the outside.
Return is covered by you, the buyer.
For the following countries, we hereby give you the possibility to create a return label.
https://www.gls-returns.com/#/m/hellolast
If you choose to use our label the cost will be:
DK, DE : Free
SE : 59,- SEK
AU, BE, PL, NL : 8,- €
The return cost will be redrawn the amount we refund.
For all other countries, please choose your preferred way of shipping.
Ship your package to:
LAST STUDIO
Hydrovej 1
DK-6270 Tønder
Please note
Missing original packaging may possibly result in an impairment. In order to be sure to receive the full refund-amount, it is recommended that the item is returned in original packaging.
You will be liable for any deterioration in the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics, and the manner in which it operates. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it in actual use. If the item is tested in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the item's commercial value.
Repayment
If you regret your purchase, you will get back the amount you paid to us. In case of an impairment that you are liable for, this purchase amount is deducted.
If you use your right of cancellation, we will refund all payments received from you, including delivery costs, without undue delay and at all circumstances within 14 days from the date we received the shoes. We will make such a refund with the same payment method as you used for the original transaction unless you have explicitly agreed otherwise. We may withhold the refund until we have received your returned goods.
We can withhold the refund until we have received your package.
The effective date of the recent update of this policy is:
April 5th 2022